Privacy Policy
Last updated: November 2024
VetPlanner ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
Information you provide
When you sign up for our pilot waitlist, we collect:
- Practice name
- Contact name
- Email address
- Postcode (optional)
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use your information to:
- Contact you about the VetPlanner pilot programme
- Send updates about our product development
- Improve our website and services
- Respond to your enquiries
We will not sell, rent, or share your personal information with third parties for marketing purposes.
3. Legal Basis for Processing (GDPR)
Under UK GDPR, we process your data based on:
- Consent: When you submit the waitlist form, you consent to us contacting you about VetPlanner
- Legitimate interests: To improve our services and communicate relevant updates
4. Data Storage and Security
Your data is stored securely using:
- Cloudflare infrastructure with UK/EU data centres
- Industry-standard encryption (TLS/SSL)
- Access controls limiting who can view your data
We retain your information for as long as necessary to provide our services or until you request deletion.
5. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Object: Object to processing of your data
- Withdraw consent: Unsubscribe from communications at any time
To exercise any of these rights, contact us at [email protected].
6. Cookies
Our website uses minimal cookies for essential functionality. We do not use tracking or advertising cookies. Any analytics we use are privacy-focused and do not track individual users.
7. Third-Party Services
We use the following services to operate VetPlanner:
- Cloudflare: Website hosting and security
- Resend: Email delivery
These providers process data on our behalf under strict data protection agreements.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: [email protected]